ProLawnCo
Residential & Commercial Lawn Care
Call Today!  469-362-2555

Our Prices, Service, and Quality Mow Down the Competition!

Call Today!
469-362-2555

Terms of Service

Lawn Service - Mow all turf areas with commercial mulching mowers. Edge sidewalk & driveway with steel blade edger. Line-trim planting beds, fences, trees , A/C units and areas not accessable with mower. It is the client’s responsibility to protect trees, wooden fence post, downspout drains, etc., as they can become damaged by the line trimmer. Blow debris off all hardscapes (driveway, patios, etc.). Minimum 5 Services.

Billing & Payment Terms - All prices listed are for customers with our automatic monthly processing. The automatic monthly processing is as follows:

1. An invoice will be processed on the last business day for all services rendered that month.

2. On the first (or second) business day of the next month, the invoice amount is charged to the client’s credit or debit account on file.

3. The invoice, stamped “Paid” will be emailed to the client.

4. Any accepted change from the above procedure will increase the charge of each service rendered by $2.00 due to special handling.

5. We accept 

Yard Access - Locked gates must remain unlocked for the full day of your scheduled service. If you prefer not to unlock your gate, we recommend that you use a combination lock and that you provide us with the password or combination. If, on the day of service, your gate is locked and we have not been provided the combination, we are unable to send the crew back or issue a credit for not mowing inside the locked fenced area.

Pets & Yard Debris - Please let us know if you have any pets that are kept outside. Our crews will make every effort to not let your pet through the gate, but we cannot guarantee your pet will not escape. Please leave your pet inside on your scheduled service days. Please pick up all pet droppings, toys (pet & children’s), bones, large rocks, etc. the day prior to your scheduled service. These items are very hazardous if hit by the mower blades and can result in serious damage to your property and our equipment, or serious injury to our crew or others.

Service Days - Our crews work Monday thru Friday, and they strive to arrive to your home at approximately the same time each week. Numerous factors can affect our schedule, therefore we cannot guarantee a specific time of day for each service. Please do not water your lawn the day before, or the day you are scheduled, as this may contribute to difficult mowing conditions, and prevent a quality mowing.

Rain/Weather Delays - We do mow in light rain or after the rain lightens up. Should you think that it is too wet to mow, please contact us to skip that day. If we have determined that the conditions are too wet to allow a proper mowing, then you can expect us to service your property later that day if the rain subsides. If in our determination, the conditions are too wet to service at all for the day, our daily schedule for that week will change from the day you are normally scheduled to the next day, including Saturday. If there is a postponement in our schedule due to any condition, we will notify you by email of the postponement, and our adjusted schedule.

Schedule Changes & Skips - We try to accomodate any scheduling changes you desire. If for any reason, you need to re-schedule, cancel, or skip a service, please contact us at least 24 hours in advance by telephone (469-362-2555) or email us at service@prolawnco.com. If you have requested a skip service, your service will continue the next week as usual. Our crews will not decide whether your yard needs to be cut, so you will need to call or email us to cancel or skip a scheduled mowing.

Service Cancellations - Our goal is customer satisfaction. You may cancel your service at anytime. Neither party is obligated to continue service. Should you cancel your service prior to the 5 service minimum, you will be charged a $50 early termination fee.

Lot Size - Our service pricing is based on the size of your lot. Click here if you would like to determine your lot size. Large lots, lots with steep areas, multiple levels, etc. require a custom quote.

Service Issues - Bi-Weekly services are offered. However, we do not recommend this service. Many conditions will affect your yard growth (watering, fertilization, etc.) Industry accepted mowing standards, which we adhere to, recommend only cutting 1/3 of the grass height each mowing. Bi-weekly service inherently causes such problems as clumps of grass or grass appearing to be cut unevenly. If these results happen, we will not be able to send crews back to correct these issues or guarantee these services, as we do on weekly services. Bagging is not allowed on bi-weekly servicing.

Property Damage - Please contact us immediately if there is any property that is damaged by our crew. The most common damage is a sprinkler head, drain cap, or valve cover. Upon your notification, we will repair the damage in a timely manner. * * * We will not honor any request for repair expenses for damaged property that we were not made aware of or allowed to repair in a timely manner. * * * If we are unable to repair the damage, we will hire a qualified person to make the repairs.

Trampolines - Due to liability reasons, our crews are not permitted to move trampolines. If you have a trampoline, our crews will mow around and under it as much as possible.

Complaints - Our goal is total customer satisfaction! If our work is not satisfactory, or you think we did not service your yard, we do not give credits, however, we will re-send the crew to re- mow your yard without additional charge. The re- mow will be done either on the same day (time permitting) or the next business day. Your notification of unsatisfactory service must be received within 24-hours of the service. If you do not notify us within 24-hours of the service, we will consider the work satisfactory for the scheduled service.

Please contact us via telephone at 469-362-2555 or email us at service@prolawnco.com.

 

 

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